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Tel / Whatsapp: +44 01480773577 / +44 1480 533377

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Terms and Conditions

Conditions of Use

1.   By entering the Hely-shop.co.uk website you are entering a website owned by HELY-SHOP UK LIMITED. 

2.   Your entry to this website is subject to the conditions of use defined below. 

3.   If you do not agree to be bound by these conditions of use you should not enter the Hely-shop.co.uk site.

Specifications on items may change without prior notice. Any returns must be made using secure post at your own cost and be in a returned in original packaging, unused/unopened/ unbuilt state.

Please note shipping cost will be deducted from orders being returned with a ‘Free Shipping’ method.


Orders are normally processed despatched within 24-48hrs of receipt of order or same day if placed before 3pm, but please allow up to 1-5 working days for delivery due to the nature of Royal Mail and International Post.

UPS normally arrive within 24Hrs in UK, we will notify you via email when you order is complete. 

Please note AIR MAIL can take between 5-10 working days to arrive in certain countries.

Items on the site may be indicated as in stock but may not be available for immediate despatch, as the nature of supply for these items can be patchy from time to time and may be supplied from more than one origin. Most orders are completed and delivered within 1-2 days (postal during normally Monday to Friday Only). 

If at any time you require an order refunded it will be done straight away. If using PayPal this refund can take up to 3-5 working days to show, but normally quicker. 

Please note that your order may be part shipped should any item be out of stock. In the unlikely event that any of the items you have ordered are out of stock or we had a system error showing the item in stock, when actual physical stock is wrong, we will send the remaining items out as soon as they arrive and we will cover the extra postage. In these circumstances, we will do our best to keep you informed and provide any options.

Order Confirmation

You will receive an order confirmation email as soon as you have placed an order.

 Please keep this email as we may ask you for information from it in any correspondence. 

If you do not receive this email please contact sales@hely-shop.co.uk .

Right to cancel your order

If you need a refund on your order and it has already been processed and posted or is an order under ‘Available in backorder’ from our supplier or is ready to deliver, any monies refunded can take up to 5-10 days transaction times. Please return the item using a tracked and insured shipping method such as Royal Mail. ( Note goods should not be used or opened in such a way that they cannot be re-sold )

Please note shipping cost will be deducted from orders being returned with a ‘Free Shipping’ method.

If you wish to cancel an order, you may do so by either emailing sales@hely-shop.co.uk 

Order Complete Confirmation

We will send a confirmation email you once your order has been dispatched and completed. Please keep this email as we may ask you for information from it in any correspondence.


VAT charged on items sent to UK at 20%.


Of www.hely-shop.co.uk owned by HELY-SHOP UK LIMITED


1.1 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.

1.2 Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.

1.3 When making an order through the Website, the technical steps the Buyer needs to take to complete the order process are to add a product to the basket by clicking ‘add to basket and following the instructions on screen to proceed through the checkout pages, supplying the appropriate details along the way. A confirmation email will be sent to the customer of the order.


2.1 The Seller reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order.

2.2 The Seller reserves the right to withdraw any goods from the Website at any time.

2.3 The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.


3.1 Where Goods may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods.

3.2 If the Seller discovers that the Buyer is not legally entitled to order certain Goods, the Seller shall be entitled to cancel the order immediately, without notice.


4.1 Goods supplied within the UK will normally be delivered within 24-48 Hrs of acceptance of order. We always endeavour to deliver next day for all orders placed during Mon-Friday. Please allow up to 7 days for delivery.

4.1.1 Goods ordered under ‘Backorder’, please allow up to 14 days for delivery.

4.2 We do deliver out side the UK and worldwide.

4.3 Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.

4.4 In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

4.5 Delivery of the Goods shall be made to the Buyers address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

4.6 The seller does not accept any liability for the loss or damage of goods lost in transit via the buyers chosen delivery method. Some services offer insurances which are detailed under our shipping section


5.1 The Buyer shall inspect the Goods within 3 working days of receipt and shall notify the Seller by email sales@hely-shop.co.uk or through the online contact form, within 14 days of delivery if the Goods are damaged or do not comply with any of the order. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.

5.2 If you are a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller by email sales@hely-shop.co.uk or telephone within 14 working days of receipt of the Goods. The right to cancel does not apply to orders for the supply of software, audio or visual recordings if these have been unsealed by the Consumer.

5.3 Goods must be returned by the Buyer at the Buyers expense and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (except postal charges) within 30 days of cancellation. If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.

5.4 Goods to be returned must clearly show the order number obtained from the Seller on the package.

5.5 Where returned Goods are found to be damaged due to the Buyers fault the Buyer will be liable for the cost of remedying such damage.

5.6 Where the Goods are opened and no longer sellable as new, especially parts, the return of parts by the Buyer will incur a 30% re-stocking charge. 

5.7 Where the Goods are Kits, and the parts internally on the kit have been opened by the buyer and part built, the refund to the complete kit will incur a 50% restocking charge, as the kit and parts are no longer sellable as new. Kits that have faulty electronics and the consumer is seeking a refund, could have the electronics replaced rather than the kit, as the kit is not at fault.

5.8 Second hand parts are SOLD as SEEN and are not returnable after the consumer has accepted them.

5.9 Please be aware the seller offer delivery service. Seller is unable to offer refunds where the buyer is not able to receive a delivery after the order as been despatched. 

5.9 Where the goods are PRE Built Helicopters ( RTF (ready to Fly) or BTF ( Bind to Fly), the consumer is requested to inspect the goods on delivery. Once the goods have been used, warranty is limited on PRE built Helicopters, due to the nature of these goods as once flown. These goods become opened and second hand. Consumers in alot of cases use there own equipment for operation which can lead to mis-handling, crashing due to pilot error, use of transmitters not purchased through our shop which may develop faults, or power sources that have a poorly soldered connection leading to electric shorting, dry joint sparking. We would advise consumers to check their models prior to each flight to ensure the safety of the model.

5.11 Please note shipping cost will be deducted from orders being returned with a ‘Free Shipping’ method.

5.12 Goods returned after 14 Days and the Return has been accepted, the customer will be provided with a credit to same value as money spent at the time of the purchase. Please note it is the managements discretion to the return, replacement or credit provided and each case is considered separately.

6 Payments

6.1 We must receive payment of the whole of the price for the goods you order before your order can dispatched and accepted.
6.2 Our acceptance of your order brings into existence a legally binding contract between us.
6.3 We do not store or share financial information with third parties.

7 Product Images

7.1 All Images used on the website are for illustrative purposes only.

8 Errors and Omissions

8.1 Hely-shop.co.uk will at no time be liable for any damage or loss arising from the use or inability to use this website or the services or content provided from and through this website.

8.2 Hely-shop.co.uk makes no representations or warranties, implied or otherwise, that the content available from this website is free from errors or omissions.

8.3 Due to the nature of radio control modelling, Hely-shop.co.uk cannot be held responsible for any damage or loss arising from the use or inability to use any products sold on this website.

9 Governing Law

9.1 The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have exclusive jurisdiction to resolve any disputes between us.

10 Force Majeure

10.1 We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).