Easy Returns

Mon - Fri: 09:00 - 17:00

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Customer Support​

Tel / Whatsapp: +44 01480773577 / +44 1480 533377

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DPD Shipping in UK

Shipping Delivery and Returns


We can ship goods over £90 for free in the UK. This is normally posted out by Courier Service, unless you live in the highlands or one of the UK islands. ( Just choose free shipping under the courier option , please note delivery is Monday to Friday only )

Free UK shipping on orders over 90£

First Class Recorded – Usually 1-2 Days. Requires a signiture.

Special Delivery – Insured upto £500, and delivered with signiture the next day.

UPS  –  Next working day delivery, of parcels upto 20Kg. Signed and Insured to your door. Please note this option only allows for Mon to Friday delivery. Delivery timing is emailed / TEXT to the customer advising of an estimated delivery time.

International (HELY-SHOP.CO.UK do not accept liability if the post is late)

UPS – normally in 3-5 days insured and tracked to destination

Royal Mail international Signed for – normally 3-5 days insured and tracked to destination


Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact us on info@hely-shop.co.uk before returning your products to us and explain the reason of a return.

Additional non-returnable items:

Gift cards
Downloadable software products
Second hand, unboxed items or model kit or combos that have being built from the buyer.

If any customers decide to return or cancel any order that includes any products ordered in backorder or customs/personalised products we will keep the right to keep 20% of amount paid as re-stocking fee.  (Applies to any order placed from website, by phone, emails, Facebook page)

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

For more info please Read our Terms and Conditions.